What if my items are damaged or defective?Updated a month ago

We stand behind our products and are proud to have a quality control team that ensures the highest quality possible. In the rare case you receive a defective item, email customer service with a photo of your item to file a claim for your product. We will allow claims on any items that have manufacturing defects within 6 months from the date of purchase.

Non-returnable items, no exceptions

- Normal wear and tear (holes, pilling, fading, snags, stains, etc.)

- Accidents (example: "the dog ate my footie")

- Shrinkage (remember to wash in cold water & dry on low heat for 30 min max)

- Final sale items

- APO/FPO/DPO addresses

- Purchases made in-person or from a website other than magneticme.com. For these orders, please contact the store/website from which you made the purchase to ask about their return policy.

Eligible items for our quality guarantee

- Stitching or seam issues

- Missing magnets

- Mis-labeled outfits

For help with any of these issues, please contact us here.