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Make a Return

Return a Gift

Magnetic Me

Want to add a gift note? You can do that by selecting "is this a gift" in our cart panel!

And you never need to worry about a gift receipt — we don't include pricing on our packing slips! We just feature the recipient's info, plus any gift note you add, so you're set ;)

Gift card more your speed? You can shop for a gift card here.

We know that the recipient is going to love the snap-free life!

How do I purchase a gift?

You can begin your return process here!

We're happy to help you return or exchange your gift as long as the items you are returning were purchased from our website, are in their original shipping condition (unwashed, unworn, tags attached, etc), and weren't purchased on final sale. And don’t worry...your gift giver won’t know a thing about this ;)

All you need to kick off your gift return is your order number (or the PO number), the shipping zip code, the full name of the recipient (that's you!), and your email address. Please be sure to kick off your return through this link so that we can make sure that all of our communications go directly to you, not your gift giver!

Once you've begun your gift return, choose the “gift” option as the reason for your return so we can waive the shipping fee for you! Then pack up your return with the shipping label and packing list from our portal. We’ll issue you a gift card via email for the amount paid once the return gets back to our warehouse!

(Don't know the order number — or if your gift was purchased from our site at all? We just need the gift-giver's name, or the email address that might have been used to place their order on our site. We'll be able to investigate from there, and hopefully find that gift order! If you can share the item(s) you're looking to return too, that will help our team in case your gift giver is a big fan of ours ;) )

How do I return a gift that I received?

Sorry to hear part of your purchase didn't work out — we always want you to love what you get! 

Returns and exchanges are easy peasy! Please double-check that the items are in their original shipping condition (unwashed, unworn, tags attached, etc). Please make sure your return is requested within 30 days of shipping and doesn't include any final sale items.

Next step? Grab your order number and head to our magical return portal, here! We’ll be able to help you return these items, make an exchange, or even shop for something new! 

If you choose to return your items, we’ll process your return once our warehouse receives it! If you’d rather make an exchange for something new, we’ll create a new order once your return package has been dropped in the mail and scanned by USPS! You’ll receive an email with details about your new exchange order before your return even makes its way to our warehouse.

Looking to return a gift? You can begin your return process here! All you need to kick off your gift return is your order number (or the PO number), the shipping zip code, the full name of the recipient (that's you!), and your email address.

How do I return items from my order?

We just added the ability for you to edit within two hours of purchase! You can edit your order directly from your order status page, which is available to you after checkout or through your order confirmation email. 

In order to offer you full flexibility, we will cancel your original order and reload your cart for you. You’ll then be able to make any adjustments to your cart and place a new order.

After two hours, your order can no longer be edited. Due to the volume of orders placed every day, we are not able to adjust or cancel your order after this 2 hour window has passed. Please check your order, billing, and shipping addresses carefully before you place your order.

(Re-loved and international purchases cannot be edited or canceled at this time.)

How do I edit an order?

Great question 😉🧲

Here's how they’re the same:
Both Magnetic Me and Simply Magnetic Me products feature magnetic closures which are sewn into the garments with SewSafe construction, and ultimately serve to make your life easier. Our fabrics are eco-friendly and responsibly made, and both brands offer a variety of both prints and solids to choose from. Products for both brands go through a very thorough testing process, are independently safety tested, and comply with all applicable children’s product safety rules. As one company, we are committed to sustainability and giving back—we want our clothing to not only feel and look good, but do good too! 
 
Here's how they’re different:
Type of fabrics: Magnetic Me offers a wider assortment of fabrics including modal, 100% organic cotton, RightFit™, waffle knit, pointelle, minky, and velour. Simply Magnetic Me is available in 100% organic cotton and CloudStretch™, a cotton modal blend.
Styles & sizes: Magnetic Me offers a wide assortment of clothing and accessories for baby, kids, and adults. Simply Magnetic Me offers four go-to baby and kid essentials (footies, coveralls, bodysuits, and kid PJs) and women's loungewear.
Pricing: Magnetic Me products are sold as singles at a more premium price point. Simply Magnetic Me is offered at a lower price point and is designed for everyday savings—whether shopping curated multi-packs or customizing your own bundle, the more outfits in your cart, the more you save. 
Prints: Magnetic Me offers more vibrant and whimsical prints and patterns. These one-of-a-kind prints are designed by independent female artists from around the world. Simply Magnetic Me offers timeless colors and prints that appeal to a softer aesthetic.

How are Magnetic Me and Simply different?

We just launched our new rewards program — the Click Clique! You can earn points for every dollar you spend on our site, and then use those points for rewards on future purchases 🎉 All you have to do is create an account, and then you'll be able to earn points on every purchase you make (plus earn points other easy ways too)! You get $5 off for every 100 points you earn 💸

Ready to use your points? Just head to checkout, and our site will help you redeem your points! (Don't forget to sign in to your account before heading to checkout 😉) Your points (and any available rewards) should be visible at checkout right by where you would enter a discount code or a gift card. Points will only be available through our checkout page, not through a payment app like ShopPay or PayPal.

Interested in our ambassador program? Visit here to join our program — or get answers to frequently asked questions!

How do I earn and use rewards points?

We expect most orders to be shipped within 2 business days. We'll send you an email once your order is on its way to you! Our emails can occasionally get lost in folks' spam folders, so be sure to check for updates there as well. We can't wait to get these snap-free goodies on their way to you 🎉

Get more information

🚚 Shipping policy

🙌 Ordering

🔀 Returns & Exchanges

👶 Our products

✨ The Click Clique (Rewards)

💖 re-loved, our resale marketplace

📷 Ambassador Program

🏷️ Semi-annual sale

🤗 Company

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