Want to know more about the story behind Magnetic Me?

<h3 id="whats-magnetic-mes-mission">What&apos;s Magnetic Me&apos;s Mission?</h3>Our mission is to help parents in all that they do, from clothes that lend a hand when you need it most to a welcome resource for new parents as they navigate a new stage of life. Between the two families of Founders Lauren Levy and Lawrence Sheer, they&apos;ve experienced nursing, bottle feeding, little boys, little girls, twins, preemies, 3 under 15 months, and all sorts of labor experiences in several hospitals&#x2014;and they&apos;ve been making innovations to getting dressed all along the way. (You can learn more about our story <a href="https://magneticme.com/pages/our-story" rel="noopener noreferrer" target="_blank">here</a>!)<h3 id="how-do-you-ensure-quality">How do you ensure quality?</h3>Our factory partners are WRAP (Worldwide Responsible Accredited Production)-approved and certified, while all of our production lots are tested for product safety to ensure compliance with CPSC regulations. We also have a quality control team that makes sure our safety standards consistently meet and exceed government regulations.<h3 id="tell-me-more-about-magnetic-mes-commitment-to-the-fabrics-you-use-sustainability-and-ethical-production">Tell me more about Magnetic Me&apos;s commitment to the fabrics you use, sustainability, and ethical production.</h3>We are committed to making the world a better place by using eco-friendly fabrics &amp; packaging.&#xA0;We use&#xA0;TENCEL&#xA0;Modal, an eco-friendly, 100% natural fabric made from fibers of sustainably-grown beech wood trees, which means you can find comfort in its sources and the way it feels. TENCEL Modal fibers are manufactured using an environmentally responsible production process. The fibers are certified as compostable and biodegradable, and thus can fully revert back to nature.Our 100% organic GOTS certified cotton is eco-friendly, extra soft, and gentle on sensitive skin. All GOTS certified cotton must meet social and environmental criteria like occupational health and safety standards. To see the complete list of criteria we adhere to, visit the&#xA0;Global Organic Textile Standard&#xA0;organization.We also prioritize sustainability with packaging. All of our paper packaging is recyclable&#x2014;our hangtags are made from recycled paper. We ship our products in reusable packaging.All of our factories are in compliance with Code of Labor Practices for the Apparel Industry.(You can learn more about our sustainability promise <a href="https://magneticme.com/blogs/news/our-sustainability-promise" rel="noopener noreferrer" target="_blank">here</a>.)<h3 id="where-are-your-clothes-made-where-is-magnetic-me-based">Where are your clothes made? Where is Magnetic Me based?</h3>Our headquarters is located in New York City&#x2019;s Garment District where our designers, sales, marketing, and production team members are based. All of our clothing is responsibly manufactured in China and India.&#xA0;<h3 id="does-magnetic-me-donate-to-charities">Does Magnetic Me donate to charities?</h3>We are proud to support organizations that give back directly to our community. Giving back is part of our DNA, whether it be through our Heart-To-Heart program that donates magnetic pajamas to Cardiac ICUs nationwide or the sponsorship of Dani&#x2019;s Twins, a documentary about one of the only quadriplegic moms to ever give birth to twins.&#xA0;

Our Story

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<a href="https://magneticme.com/pages/join-sms" rel="noopener noreferrer" target="_blank">Sign up</a> to receive emails and texts and be the first to receive exclusive access to new launches, special offers, and all things Magnetic Me. Our Click Clique program, which allows you to earn and redeem these points for products and discounts.&#xA0;Sign up&#xA0;<a href="https://magneticme.com/pages/rewards" rel="noopener noreferrer" style="text-decoration:none;" target="_blank">here</a>. Follow @magneticme on&#xA0;<a href="https://www.instagram.com/magneticmebaby/?hl=en" style="text-decoration:none;">Instagram</a>,&#xA0;<a href="https://www.facebook.com/MagneticMeBaby" style="text-decoration:none;">Facebook</a>, and&#xA0;<a href="https://www.tiktok.com/discover/magnetic-me" style="text-decoration:none;">TikTok</a>&#xA0;or join the&#xA0;<a href="https://www.facebook.com/groups/magneticmemvps" style="text-decoration:none;">Magnetic Me MVPs Facebook group</a>&#x2014;a loyal community that supports one another through parenthood and life as a whole.

I love Magnetic Me! How do I get updates on everything the brand is doing?

We partner with retailers across the country! If you want to shop for Magnetic Me locally, take a look at our store locator <a href="https://magneticme.com/apps/store-locator/" rel="noopener noreferrer" target="_blank">here</a> to find a store near you. (Our company does not currently have any retail locations, so if you&apos;d like to shop with us directly, you can do so on our site!)

Where can I shop Magnetic Me near me?

Are you a retailer interested in selling Magnetic Me? (We like the way you think 😉 ). Reach out to our wholesale team 👉 here for an application. Please remember to include the complete store name, address, email and phone number.

Are you a retailer interested in selling Magnetic Me? (We like the way you think &#x1F609; )&#xA0;Reach out to our wholesale team &#x1F449; <a href="mailto:sales@magneticme.com" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">here</a> for an application. Please remember to include the complete store name, address, email and phone number.

How can I sell Magnetic Me?

We&#x2019;re here to help, so please reach out to us and share your feedback.Questions about your order? Our customer service hours are Monday - Friday 9:30am &#x2013; 5:30pm EST. The fastest, easiest and best(est) way to reach us is either through our chat portal or via <a class="fr-strong" href="https://magneticme.gorgias.help/en-US/contact">this contact form</a>. Please include your order number and full name on the order. &#xA0;For general media and press inquiries, contact us <a class="fr-strong" href="mailto:press@magneticme.com">here</a>.For wholesale inquiries, contact us&#xA0;<a class="fr-green fr-strong" href="mailto:service@magneticme.com">here</a>.<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">

Contact us

Need more help? Just reach out 😊 Our team is available Monday-Friday, 9:30-5:30 EST! We appreciate your patience waiting to hear from our team of humans.

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Magnetic Me

Information about our team, stores and how to get in touch.

🤗 Company

How fast are orders processed?

Where is my tracking link?

When will I receive my order?

What are my shipping options?

Does Magnetic Me ship internationally? If so, what are the rates?

Can I insure my package?

My package was marked "delivered" but I haven't received my package.

There hasn't been a recent update to my tracking number. Is my package lost?

🚚 Shipping policy

Which payment types do you accept?

Before I move forward with my purchase, is your website secure?

Can I change my order?

Where is my order confirmation?

How long should it take to receive a refund?

I'm a first time shopper, how do I get the welcome code?

Can I apply my discount code to a sale item?

General questions on ordering

What add-ons do you offer that will make a gift feel special?

What if I want to purchase a gift card?

Does Magnetic Me include a receipt in my gift order?

What if I provide the giftee's incorrect shipping address?

How can I order a gift?

How can I protect my package? What's Route?

How do I file a claim with Route for my lost, stolen or damaged order?

What are Route’s Policies?

Can I protect my order against damage in transit?

What's the refund policy for Shipping Protection by Route?

What's the reorder policy for Shipping Protection by Route?

Is Route a licensed insurance company?

How can I protect my package (Route)?

🙌 Ordering

How do I return a Magnetic Me item?

What is your return policy?

When can I expect a refund for my return?

What if my items are damaged or defective?

How do a make an exchange?

Can I return a sale item?

How do I return or exchange a gift I received?

Can I return items from my international purchase?

The product I just bought is on sale. Do you offer price adjustments?

🔀 Returns & Exchanges

What kind of fabric do you use? Is Magnetic Me eco-friendly?

How do I care for my Magnetic Me items?

How do I choose the right size?

Will you restock items that have sold out?

Does exposure to magnets or magnetic fields cause people harm?

Are your clothes and magnets safety tested?

Is it possible that your magnets could fall out and pose a safety threat to my child?

Do Magnetic Me products contain lead?

Do your products contain any phthalates?

Can your clothing be used with a pacemaker?

Does Magnetic Me follow the children’s sleepwear flammability standards?

Will magnetic closures save me time?

Are your magnets considered health magnets?

🧲 Magnets and Safety

What are tight fit pajamas?

How does RightFit™ get around snug fit guidelines without using toxic chemicals?

In what styles and sizes will the RightFit™ fabric be available?

Will RightFit™ feel different from TENCEL™ modal?

What testing does RightFit™ go through to ensure it adheres to CPSC guidelines?

🆕 RightFit™

👶 Our products

What's the Click Clique rewards program?

How do I join the Click Clique rewards program?

How do I earn reward points?

How do I use my reward points?

How long does it take to see my reward points added to my account?

How will I get reward points for the photo or video I left in my review?

What are your rewards program tiers?

How do I check my rewards balance?

Will I receive rewards points for past purchases made before I created my rewards account?