Want to know more about the story behind Magnetic Me?

<h3 id="whats-magnetic-mes-mission">What&apos;s Magnetic Me&apos;s Mission?</h3>Our mission is to help parents in all that they do, from clothes that lend a hand when you need it most to a welcome resource for new parents as they navigate a new stage of life. Between the two families of Founders Lauren Levy and Lawrence Sheer, they&apos;ve experienced nursing, bottle feeding, little boys, little girls, twins, preemies, 3 under 15 months, and all sorts of labor experiences in several hospitals&#x2014;and they&apos;ve been making innovations to getting dressed all along the way. (You can learn more about our story <a href="https://magneticme.com/pages/our-story" rel="noopener noreferrer" target="_blank">here</a>!)<h3 id="how-do-you-ensure-quality">How do you ensure quality?</h3>Our factory partners are WRAP (Worldwide Responsible Accredited Production)-approved and certified, while all of our production lots are tested for product safety to ensure compliance with CPSC regulations. We also have a quality control team that makes sure our safety standards consistently meet and exceed government regulations.<h3 id="tell-me-more-about-magnetic-mes-commitment-to-the-fabrics-you-use-sustainability-and-ethical-production">Tell me more about Magnetic Me&apos;s commitment to the fabrics you use, sustainability, and ethical production.</h3>We are committed to making the world a better place by using eco-friendly fabrics &amp; packaging.&#xA0;We use&#xA0;TENCEL&#xA0;Modal, an eco-friendly, 100% natural fabric made from fibers of sustainably-grown beech wood trees, which means you can find comfort in its sources and the way it feels. TENCEL Modal fibers are manufactured using an environmentally responsible production process. The fibers are certified as compostable and biodegradable, and thus can fully revert back to nature.Our 100% organic GOTS certified cotton is eco-friendly, extra soft, and gentle on sensitive skin. All GOTS certified cotton must meet social and environmental criteria like occupational health and safety standards. To see the complete list of criteria we adhere to, visit the&#xA0;Global Organic Textile Standard&#xA0;organization.We also prioritize sustainability with packaging. All of our paper packaging is recyclable&#x2014;our hangtags are made from recycled paper and our poly bags are recyclable plastic and 100% biodegradable.&#xA0;All of our factories are in compliance with Code of Labor Practices for the Apparel Industry.(You can learn more about our sustainability promise <a href="https://magneticme.com/blogs/news/our-sustainability-promise" rel="noopener noreferrer" target="_blank">here</a>.)<h3 id="where-are-your-clothes-made-where-is-magnetic-me-based">Where are your clothes made? Where is Magnetic Me based?</h3>Our headquarters is located in New York City&#x2019;s Garment District where our designers, sales, marketing, and production team members are based. All of our clothing is responsibly manufactured in China and India.&#xA0;<h3 id="does-magnetic-me-donate-to-charities">Does Magnetic Me donate to charities?</h3>We are proud to support organizations that give back directly to our community. Giving back is part of our DNA, whether it be through our Heart-To-Heart program that donates magnetic pajamas to Cardiac ICUs nationwide or the sponsorship of Dani&#x2019;s Twins, a documentary about one of the only quadriplegic moms to ever give birth to twins.&#xA0;

Our Story

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<a href="https://magneticme.com/pages/join-sms" rel="noopener noreferrer" target="_blank">Sign up</a> to receive emails and texts and be the first to receive exclusive access to new launches, special offers, and all things Magnetic Me. Our Click Clique program, which allows you to earn and redeem these points for products and discounts.&#xA0;Sign up<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<a href="https://magneticme.com/pages/rewards" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">here</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">. Follow @magneticme on<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<a href="https://www.instagram.com/magneticmebaby/?hl=en" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Instagram</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">,&#xA0;<a href="https://www.facebook.com/MagneticMeBaby" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Facebook</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">, and&#xA0;<a href="https://www.tiktok.com/discover/magnetic-me" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">TikTok</a>&#xA0;or join the<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<a href="https://www.facebook.com/groups/magneticmemvps" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Magnetic Me MVPs Facebook group</a>&#x2014;a loyal community that supports one another through parenthood and life as a whole.

I love Magnetic Me! How do I get updates on everything the brand is doing?

We partner with retailers across the country! If you want to shop for Magnetic Me locally, take a look at our store locator <a href="https://magneticme.com/apps/store-locator/" rel="noopener noreferrer" target="_blank">here</a> to find a store near you. (Our company does not currently have any retail locations, so if you&apos;d like to shop with us directly, you can do so on our site!)

Where can I shop Magnetic Me near me?

Are you a retailer interested in selling Magnetic Me? (We like the way you think 😉 ). Reach out to our wholesale team 👉 here for an application. Please remember to include the complete store name, address, email and phone number.

Are you a retailer interested in selling Magnetic Me? (We like the way you think &#x1F609; )&#xA0;Reach out to our wholesale team &#x1F449; <a href="mailto:sales@magneticme.com" style="text-decoration:none;"><span style="font-family: Arial; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">here</a> for an application. Please remember to include the complete store name, address, email and phone number.

How can I sell Magnetic Me?

We&#x2019;re here to help, so please reach out to us and share your feedback.Questions about your order? Our customer service hours are Monday - Friday 9:30am &#x2013; 5:30pm EST. The fastest, easiest and best(est) way to reach us is either through our chat portal or via <a href="https://magneticme.gorgias.help/en-US/contact">this contact form</a>. Please include your order number and full name on the order. &#xA0;For general media and press inquiries, contact us <a href="mailto:press@magneticme.com">here</a>.<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For wholesale inquiries, contact us&#xA0;<span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="mailto:sales@magneticme.com">here</a><span style="font-size: 16px; font-family: Arial; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">.

Contact us

Need more help? Just reach out 😊 Our team is available Monday-Friday, 9:30-5:30 EST! We appreciate your patience waiting to hear from our team of humans.

Back to Magnetic Me

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Magnetic Me

Information about our team, stores and how to get in touch.

🤗 Company

How fast are orders processed?

Where is my tracking link?

When will I receive my order?

What are my shipping options?

Does Magnetic Me ship internationally? If so, what are the rates?

Can I insure my package?

It's been a while and I haven't received my package. Where is it?

🚚 Shipping policy

Which payment types do you accept?

Before I move forward with my purchase, is your website secure?

Can I change my order?

Where is my order confirmation?

How long should it take to receive refund?

I'm a first time shopper, how do I get the welcome code?

General questions on ordering

What add-ons do you offer that will make a gift feel special?

What if I want to purchase a gift card?

Does Magnetic Me include a receipt in my gift order?

What if I provide the giftee's incorrect shipping address?

How can I order a gift?

How can I protect my package? What's Route?

How do I file a claim for my lost, stolen or damaged order?

What are Route’s Policies?

Can I protect my order against damaged products?

What's the refund policy for Route (package protection)?

What's the reorder policy for Route (package protection)?

Is Route a licensed insurance company?

How can I protect my package (Route)?

🙌 Ordering

How do I return a Magnetic Me item?

What is your return policy?

When can I expect my refund?

What if my items are damaged or defective?

How do a make an exchange?

Can I return a sale item?

How do I return a gift I received?

Can I return items from my international purchase?

The product I just bought is on sale. Do you offer price adjustments?

🔀 Returns & Exchanges

What kind of fabric do you use? Is Magnetic Me eco-friendly?

How do I care for my Magnetic Me items?

How do I choose the right size?

Will you restock items that have sold out?

Does exposure to magnets or magnetic fields cause people harm?

Are your clothes and magnets safety tested?

Is it possible that your magnets could fall out and pose a safety threat to my child?

Do Magnetic Me products contain lead?

Do your products contain any phthalates?

What about pacemakers? I heard magnets can interfere with them.

Does Magnetic Me follow the children’s sleepwear flammability standards?

Will magnetic closures save me time?

Are your magnets considered health magnets?

🧲 Magnets and Safety

What are tight fit pajamas?

How does RightFit™ get around snug fit guidelines without using toxic chemicals?

In what styles and sizes will the RightFit™ fabric be available?

Will RightFit™ feel different from TENCEL™ modal?

What testing does RightFit™ go through to ensure it adheres to CPSC guidelines?

🆕 RightFit™

👶 Our products

What's the Click Clique?

How do I join the Click Clique?

How do I earn points?

How do I use my points?

How long does it take to see my points added to my account?

How will I get points for the photo or video I left in my review?

What are your rewards program tiers?

How do I check my rewards balance?

Will I receive rewards points for past purchases made before I created my rewards account?

When do my rewards points expire?

How long does my rewards status last?

Can I combine my rewards discount with another discount code?

Can I use my rewards points during major sales?

Can I return my entire order if I redeemed points for a discount?

Can I return part of my order if I redeem points for a discount?

How do I refer a friend to Magnetic Me?

✨ The Click Clique (Rewards)

What is re-loved?

Why did you create re-loved?

Why should I shop re-loved?

What can I find in Magnetic Me's re-loved Collection?

How do I pay for an item on re-loved?

Can I use my discount code on re-loved purchases?

How long does shipping take for re-loved items?

Can I return an order that I purchased from re-loved?

What should I do when I receive my re-loved order?

Can I buy an item from re-loved if I don't live in the USA?

Are re-loved items eligible for semi-annual discounts?

FAQ for Re-loved shoppers

Why should I sell my items on re-loved?

How do I sell an item on re-loved?

Can I sell an item on re-loved that is not in my purchase history?

How should I take photos of my re-loved item?

What are the items that can I sell on re-loved?

How should I price my re-loved item?

What's the approval process to sell an item on re-loved?

When will I be paid for my sold re-loved item?

How will I be paid for a sold re-loved item?

Can I sell an item on re-loved if I don't live in the US?

How should I prepare my re-loved item for shipping once it's sold?

FAQ for Re-loved sellers

💖 re-loved, our resale marketplace

How do I apply for the ambassador program?

How do I get rewarded for the ambassador program?

When should I expect rewards from the ambassador program?

How do I know my post is valid for the ambassador program?

What is My Magnetic Me Shop?

Who do I contact if I haven’t received my reward or have questions about the program?