Information about payment methods, website security, order editing, order confirmation, refunds.

General questions on ordering

Information about ordering a gift for a newborn, a kid, or the parents!

How can I order a gift?

Information about our package protection - Route.

How can I protect my package (Route)?

Need more help? Just reach out 😊 Our team is available Monday-Friday, 9:30-5:30 EST! We appreciate your patience waiting to hear from our team of humans.

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Magnetic Me

Any questions regarding payment methods, "buy now pay later" program, package protection?

🙌 Ordering

How fast are orders processed?

Where is my tracking link?

When will I receive my order?

What are my shipping options?

Does Magnetic Me ship internationally? If so, what are the rates?

Can I insure my package?

It's been a while and I haven't received my package. Where is it?

🚚 Shipping policy

Which payment types do you accept?

Before I move forward with my purchase, is your website secure?

Can I change my order?

Where is my order confirmation?

How long should it take to receive refund?

I'm a first time shopper, how do I get the welcome code?

What add-ons do you offer that will make a gift feel special?

What if I want to purchase a gift card?

Does Magnetic Me include a receipt in my gift order?

What if I provide the giftee's incorrect shipping address?

How can I protect my package? What's Route?

How do I file a claim for my lost, stolen or damaged order?

What are Route’s Policies?

Can I protect my order against damaged products?

What's the refund policy for Route (package protection)?

What's the reorder policy for Route (package protection)?

Is Route a licensed insurance company?

How do I return a Magnetic Me item?

What is your return policy?

When can I expect my refund?

What if my items are damaged or defective?

How do a make an exchange?

Can I return a sale item?

How do I return a gift I received?

Can I return items from my international purchase?

The product I just bought is on sale. Do you offer price adjustments?

🔀 Returns & Exchanges

What kind of fabric do you use? Is Magnetic Me eco-friendly?

How do I care for my Magnetic Me items?

How do I choose the right size?

Will you restock items that have sold out?

Does exposure to magnets or magnetic fields cause people harm?

Are your clothes and magnets safety tested?

Is it possible that your magnets could fall out and pose a safety threat to my child?

Do Magnetic Me products contain lead?

Do your products contain any phthalates?

What about pacemakers? I heard magnets can interfere with them.

Does Magnetic Me follow the children’s sleepwear flammability standards?

Will magnetic closures save me time?

Are your magnets considered health magnets?

🧲 Magnets and Safety

What are tight fit pajamas?

How does RightFit™ get around snug fit guidelines without using toxic chemicals?

In what styles and sizes will the RightFit™ fabric be available?

Will RightFit™ feel different from TENCEL™ modal?

What testing does RightFit™ go through to ensure it adheres to CPSC guidelines?

🆕 RightFit™

👶 Our products

What's the Click Clique?

How do I join the Click Clique?

How do I earn points?

How do I use my points?

How long does it take to see my points added to my account?

How will I get points for the photo or video I left in my review?

What are your rewards program tiers?

How do I check my rewards balance?

Will I receive rewards points for past purchases made before I created my rewards account?

When do my rewards points expire?

How long does my rewards status last?

Can I combine my rewards discount with another discount code?

Can I use my rewards points during major sales?

Can I return my entire order if I redeemed points for a discount?

Can I return part of my order if I redeem points for a discount?

How do I refer a friend to Magnetic Me?

✨ The Click Clique (Rewards)

What is re-loved?

Why did you create re-loved?

Why should I shop re-loved?

What can I find in Magnetic Me's re-loved Collection?

How do I pay for an item on re-loved?

Can I use my discount code on re-loved purchases?

How long does shipping take for re-loved items?

Can I return an order that I purchased from re-loved?

What should I do when I receive my re-loved order?

Can I buy an item from re-loved if I don't live in the USA?

Are re-loved items eligible for semi-annual discounts?

FAQ for Re-loved shoppers

Why should I sell my items on re-loved?

How do I sell an item on re-loved?

Can I sell an item on re-loved that is not in my purchase history?

How should I take photos of my re-loved item?

What are the items that can I sell on re-loved?

How should I price my re-loved item?

What's the approval process to sell an item on re-loved?

When will I be paid for my sold re-loved item?

How will I be paid for a sold re-loved item?

Can I sell an item on re-loved if I don't live in the US?

How should I prepare my re-loved item for shipping once it's sold?

FAQ for Re-loved sellers

💖 re-loved, our resale marketplace

How do I apply for the ambassador program?

How do I get rewarded for the ambassador program?

When should I expect rewards from the ambassador program?

How do I know my post is valid for the ambassador program?

What is My Magnetic Me Shop?

Who do I contact if I haven’t received my reward or have questions about the program?