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FAQ for Re-loved sellers

Information for Re-loved sellers

Why should I sell my items on re-loved?

Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history. Re-loved is the official marketplace for buying

How do I sell an item on re-loved?

To sell an item on re-loved, our resale marketplace, log into your Magnetic Me account (create an account if you don't have one) and click "Sell re-loved". Pick the item you want to sell from your purchase history and follow the prompts. Remember to

Can I sell an item on re-loved that is not in my purchase history?

If the item you want to sell on re-loved is not in your purchase history - it's not a problem!. If you received a Magnetic Me item as a gift, purchased from a third-party seller, or anywhere else, navigate into your Magnetic Me account just as normal

How should I take photos of my re-loved item?

Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back and any imperfections on the item. If possible please take a picture of the sewn-in tag at the neckline and/or the price tag if you s

What are the items that can I sell on re-loved?

You can sell most Magnetic Me products through our pre-loved program. Items purchased from our Re-loved marketplace cannot be resold. Some items from our current and most loved collections may not be approved to be sold at this time. If a seasonal st

How should I price my re-loved item?

We will give you a price recommendation based on the original price and condition. You're welcome to adjust this price. You are welcome to name your price, but we will recommend a price based on the item's condition. We will then add a fixed amount t

What's the approval process to sell an item on re-loved?

Our team reviews every item before it goes live in order to make sure your buyer is happy and your item sells!. We review:. - Your pictures so they are accurate and high quality. - Blemishes or quirks to make sure they are accurately described. - The

When will I be paid for my sold re-loved item?

You, as the seller, will only be paid for your item after it has been delivered and confirmed. When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payme

How will I be paid for a sold re-loved item?

You will receive 100% of the sale price of the item via gift card when the item has been sold and received by the buyer in the condition described. For example, selling an item for $30 gives you a $30 gift card to Magnetic Me. There are no fees for s

Can I sell an item on re-loved if I don't live in the US?

Currently, we offer the re-loved collection in the US only.

How should I prepare my re-loved item for shipping once it's sold?

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 10 days, your transaction will be canceled. You do not have to pay ex