FAQ for Re-loved shoppers

How do I pay for an item on re-loved?

You will pay via our secure checkout in the same way as with any Magnetic Me order. Simply "Add to Cart" and proceed through the checkout as usual.

Can I use my discount code on re-loved purchases?

No discounts can be applied to re-loved items. The cost of your re-loved outfit goes directly to the seller and also covers the cost of shipping! We want to make sure that our sellers get paid the full value of their outfit. (Items sold on Re-loved a

How long does shipping take for re-loved items?

We ask our sellers to fulfill your order within 3 business days. The garment will ship with a tracking number, and typically arrives within 3-5 days of being shipped.

Can I return an order that I purchased from re-loved?

All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask tha

What should I do when I receive my re-loved order?

Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected!. If yes, feel free to give your seller a great rating. If not, you can dispute the item in the

Can I buy an item from re-loved if I don't live in the USA?

Not yet! The re-loved service powered by Recurate is not currently available to buyers anywhere outside of the US. We are unable to fulfill international shipping orders.

Are re-loved items eligible for semi-annual discounts?

No, items sold on re-loved are not included in the semi-annual sale.