Can I protect my order against damage in transit?Updated 2 months ago

Our package protection partner, Shipping Protection by Route, protects your order against damage that occurred during shipping. Shipping Protection by Route does not cover products that have a manufacturing defect. 

If your order has defects or you suspect it was damaged during manufacturing, please contact customer service and we'll remedy the situation.

If your order was damaged during the delivery, you can file a claim on Route’s app (download here) or via the web here. All Shipping Protection by Route policies are also listed here.