Information about our package protection - Route.
We’ve partnered with Route—a package protection and tracking solution—to improve the post-purchase experience and give our customers the best possible delivery experience. Adding Shipping Protection by Route to your order at checkout means that your
If you insure your order with Shipping Protection by Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue. Keep this email handy in case your package is lost, stolen, or damaged. You can also file a
If your order is... Marked As Delivered (Stolen). Stuck In Transit (Lost). Damaged. For your lost, stolen or damaged orders, you can file a claim on Route’s app (download here) or via the web here. All Shipping Protection policies are also listed her
Our package protection partner, Shipping Protection by Route, protects your order against damage that occurred during shipping. Shipping Protection by Route does not cover products that have a manufacturing defect. If your order has defects or you su
When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Route will reorder the items, but please note that items can only be replaced depending on in-stock availability. All reorders have Shipping Protection by Route added, for free!
Yes. Route is a licensed insurance company with SEG Insurance Ltd. as its partner.