How can I protect my package? What's Route?Updated 7 months ago

We’ve partnered with Route—a package protection and tracking solution—to improve the post-purchase experience and give our customers the best possible delivery experience. 

Adding Shipping Protection by Route to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. When you file an issue with Route, it will be reviewed for approval of a reorder or refund within 1-2 business days.

For your lost, stolen or damaged orders, you can file a claim on Route’s app (download here) or via the web here. 

All Shipping Protection by Route policies are also listed here.