What are Route’s Policies?Updated 9 months ago
If your order is...
Marked As Delivered (Stolen)
- Issues can be approved no earlier than 5 and no later than 15 days from when it was marked delivered.
Stuck In Transit (Lost)
- Issues can be approved no earlier than 7 days and no later than 30 days from the last update (US), 60 days from order date.
- Issues can be approved no earlier than 20 days and no later than 30 days from the last update (International), 60 days from order date.
Damaged
- File issues for damaged items with photos of the package and item (required) and no later than 15 days from when it was marked delivered.
For your lost, stolen or damaged orders, you can file a claim on Route’s app (download here) or via the web here.
All Shipping Protection policies are also listed here.
All Route’s terms and conditions are listed here.